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Members only
Akita Comfort Club. Peace of mind, monthly.
One small monthly payment covers your annual service, gets you priority response, and saves you money on anything else we do for you. No call-out fees, no surprises, cancel anytime.
- ✓ Annual service included, booked when it suits you
- ✓ Free filter clean and replacement at every service
- ✓ 15% off any repairs, parts, and additional call-outs
- ✓ No diagnostic or call-out fee for members (saves £80 per visit)
- ✓ Priority same-week response when you need us
- ✓ Manufacturer warranty admin handled by us
- ✓ Cancel anytime with 30 days' notice
Membership
£14.99
per month, per system · inc VAT
Multi-system households: additional units £7.49/month each.
Join Comfort Club →
Secure checkout via Stripe.
Membership terms
Membership terms
Not ready for Comfort Club?
Book a one-off service for next year.
Lock in your service date now and we'll send a reminder closer to the time. Booking early means first pick of dates before the spring rush.
- Priority slots before we open the diary publicly
- Manufacturer warranty stays valid
- Small issues caught before peak season
Priority booking
Reserve your slot
Takes 60 seconds. No payment until the service is done.
Book my service →
Between services
Your 5-minute monthly check
Most HVAC issues start small. Five minutes once a month is usually enough to catch them before they become a call-out.
Filters
- Check standard filters every month
- Replace or clean every 1-3 months
- Hold up to a light: if you can't see through, change it
- Pets and dust shorten the interval
Indoor unit
- Wipe vents and grilles with a dry cloth
- Keep 60cm clearance from furniture and curtains
- Listen for new noises: rattles, hums, hissing
- Check the condensate tray is clear
Outdoor unit
- Keep 0.5m clearance on all sides
- Clear leaves, grass, snow, cobwebs
- Don't tarp it in winter, traps moisture
- Hose fins gently, never pressure wash
Controls
- Replace remote batteries annually
- Update firmware on smart controllers
- Adjust schedule each season
- Smaller, frequent tweaks beat big swings
By season
Year-round checklist
Spring
Mar – May
- Test cooling before the first warm spell
- Clear winter debris from outdoor unit
- Replace filters after heating season
Summer
Jun – Aug
- Use blinds to reduce cooling load
- Check condensate drain isn't blocked
- Don't crank thermostat, won't cool faster
Autumn
Sep – Nov
- Test heating before first cold snap
- Bleed radiators if applicable
- Book your annual service now
Winter
Dec – Feb
- Keep outdoor unit clear of snow / ice
- If away, set 12-15°C, don't switch off
- Brief defrost cycles normal, prolonged icing isn't
When something's not right
Signs to call us
Some issues sort themselves out. These won't, and the longer they go, the more they tend to cost.
| What you notice | What it could mean |
|---|---|
| Burning smell when heating starts | Dust burn-off (normal first time each season). If persistent, possible wiring fault. |
| Sweet or chemical smell | Possible refrigerant leak. Stop using the system and call us. |
| Water pooling near indoor unit | Blocked condensate line or pump failure. |
| Loud bangs, grinding, screeching | Mechanical fault. Switch off and call before further damage. |
| System cycling on/off rapidly | Could be thermostat, sizing, or refrigerant. Needs diagnosis. |
| Sudden jump in energy bill | Hidden efficiency loss, often before performance noticeably drops. |
| Weak airflow from vents | Filter, ductwork, or fan motor issue. |
Safety first. If you smell gas, suspect a carbon monoxide issue, or hear electrical arcing, switch the system off at the isolator and call us immediately. Don't wait for office hours.
Know someone who'd love their place at the perfect temperature?
Refer a friend →
Refer a friend for an installation, get £75 cash when they're done. No catches, no expiry.